What People Say
"Thank you so much for helping me with my new laptop. You went above and beyond and I really appreciate your help! Thank you again!"
Niki D.
"Thank you again for helping me with the setup of my laptop. You were thorough, friendly, and professional! I am working from home with greater efficiency. I appreciate you!"
Roger M.
"Thank you so much for your help setting up my new laptop and especially your availability after the fact, when I really needed guidance."
Jeffrey W.
"I want to thank you so much for all of your help setting up my new computer. It meant a lot to me that you took the time to show me how to do a few things and also help me transfer everything over from my old laptop to my new one. Thank you so much for your time and patience."
Dean M P.
"Thank you again for your help setting up my new laptop. Working on an updated computer so I could VPN to work has made my life so much easier. I appreciate your flexibility especially in such uncertain times like now. You are a great asset to the IT team at UCSF."
Gerardo M.
"I want to thank Dimitri for his assistance in getting my new laptop set up. He let me know exactly what to do in advance of our appointment, gave me an estimate of how long it would take (which turned out to be pretty accurate!), and answered all of my advance and follow up questions. And he let me know a good place to get some lunch during the software installation. All in all, a very smooth, friendly experience!"
Joshua G.
"Big thank you for helping me with my new laptop! You were professional, patient, thoughtful, and thorough – and went above and beyond to make sure my computer would be set up even better than my last. You were experienced and great with troubleshooting. I also appreciated how responsive you were when I couldn’t figure out how to open up apex, and made a trip out to help me in person a few days after installing the computer. THANK YOU!"
Leslie S.
"Thank you so much for setting up my laptop quickly and helping to resolve another issue with my cisco phone. Your service was excellent and I really appreciated that you went out of your way to help me with another issue!"
Heather G.
"Thank you for getting everything set up and running smoothly for me! It made settling into my new position a lot easier. Best,"
Elisabeth S.
"Thank you for fixing an error message in my outlook (that has persisted for months and that others before you couldn't fix)! I also appreciate your fast work upgrading my computer, thoughtful follow-up emails, and responsiveness to my questions throughout the process. So glad you are part of the UC IT service team! Best,"
Darnele W.
"Thank you for taking the time to set up my new laptop. You were diligent in ensuring my laptop mirriored my desktop and worked to make all systems function as needed. I also appreciate you going out of your way to open an IT ticket to get our office computers mapped properly."
Nicole C.
"Thank you for following up on the deployment of my laptop and docking station. Everything was installed correctly and you took the time to make sure I had everything that I needed, and everything is continuing to work fine. Your demeanor while dealing with the installation was very methodical and you were very helpful with any questions that I had."
Colin H.
"I keep meaning to send this email in recognition of your stellar service, but when you came by this morning to finish the job by picking up the loaner monitor I remembered to do it. You are an amazing, knowledgeable, thorough and considerate person, and IT is not only incredibly fortunate to have someone like you (not all service agents have your qualities), I feel they should reward you for the perfect and painstaking job you did, starting with replacing my hard drive, but also helping me with several other random IT issues along the way. Your follow-up is uncommon, and should be highly appreciated by your manager. I hope that you are assigned to my office, next time my office mate or I have any type of computer issue. You are the best!"